System Engineer


Job Description

  • Provides technical advice and support to Level 1 and 2 Engineers
  • Customer support on-site and off-site
  • Provides remote troubleshooting if needed
  • Attends to high severity incidents on and off-site
  • Prepares and follow-up on incident reports if any
  • Updates incident tickets in a timely manner in Field Service Management System to meet contractual Service Level Agreements
  • Reviews and submits incident reports in a timely manner
  • Coordinates with the technical team to prepare problem management reports
  • Reviews problem management reports
  • Monitors and ensures problem management reports are submitted in a timely manner
  • Leads problem management and resolution in the support products.
  • Leads project implementation
  • Reviews project scope, Pre-Implementation Validation (PIV) and prepares project deployment checklist
  • Ensures project timely completion.
  • Plans and reviews implementation timeline with project manager.
  • Develops design configuration documentation
  • Captures and updates project implementation technical issues for references
  • Assumes the Project Technical Lead role when required
  • Submits timesheet to reporting manager
  • Provides scope of work and man-days to pre-sales & sales teams (if required)
  • Reviews and highlights project deployment risks
  • Conducts technical sharing with Level 1 and 2 engineers

2 full time position available


Job Requirements:

  • Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  • Minimum 3 to 5 years related working experience in an IT related environment
  • Required language(s): Bahasa Malaysia, English
  • Ability to work independently with minimum supervision.
  • Preferably Senior Executives specializing in IT/Computer Network/ System/Database Admin or equivalent.
  • Able to handle multitask.
  • Fast learner and able to work under pressure.
  • Possess technical certification such as MCSA, MCSE, MCDBA, Cisco, Sun etc. will have added advantage
  • Possess own car and willing to travel

Interested candidates are invited to email your latest resume to hr@zealotechsolution.com. Only shortlisted candidate will be notified.